We do advise that you purchase our colour ring to match your colour or send a sample of hair to us for matching, but we will be happy to exchange any item for an alternative colour. 

If you have changed your mind about your product, or believe it has arrived not as described, you must register your return with us within 3 days of receiving your order for an exchange or credit ([email protected]). Please let us know if you find any significant differences in Hair Extension colour in comparison to your colour ring, so that we are able to identify any issues and remove stock as efficiently as possible.

All items must be returned to us unopened and in the original condition within 30 days of receiving your order. Exchanges and credits will be void if any tags, ties or packaging have been removed, or if your order information has not been included. Our packing process is fully tracked via CCTV and parcel weight, so any items reported missing will be traceable.

If hair extensions or goods are found to be faulty beyond reasonable wear and tear, you have 30 days from the date of receiving the order to report these faults to us at [email protected]. You will then have a further 7 days to return the full and complete items for testing. Failure to include any part of the items or your return details may result in the goods being destroyed and your exchange being void. Please note that you are bound to follow our aftercare advice when purchasing goods from Melia Hair Extensions. We reserve the right to repair or replace faulty goods on a like for like basis to the value of the returned goods only.

You will be responsible for any delivery costs incurred when returning your items unless the fault lies with ourselves. We will not be held liable for returned items that do not reach us – you must use a tracked delivery service when returning your items.  

By purchasing from Melia Hair Extensions, you agree to abide by our Terms and Conditions.